UK Anime Store
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Home :: FAQ

FAQ

When do you take payment?

Payment for items including pre-release is taken immediately with both Paypal & CardSave.

How do I redeem Gift Certificates? 

Do your shopping as usual, then proceed to checkout, choose Method Of Payment - Gift Certificate and complete your order. If your certificate doesn't pay for your entire order, you will need to choose another method of payment to complete your order by clicking 'Checkout' again.

How much is Postage?

The postage rates are set out on the 'How To Order' page in the Customer Service section. You can also find out information on how to order and delivery times.

What is Send To A Friend?

Every product has the option of an email being sent to a friend. If you come across a product you like, click on the 'send to friend' link and fill in the form. This will send an email with a link for the friend to view the particular product. It is a great way of recommending items to others.

How often is the site up-dated?

We are continuously up-dating the site, mainly with small alterations. Every two weeks we add any new products which will appear in the 'New Release' section. Every month we place new items in the 'New this month' section. DVD's are added about two months in advance so you will always see releases for the current month and the next month. MVM DVD's are added as soon as we have confirmed a release to allow you to preorder them. Graphic Novels are added about two months in advance. Merchandise is added as it comes into us.

Can I change my Password?

Yes you can. Go to 'My Account' and click on 'Change Password' to replace your old password with your new one. Then confirm your new password in box below.

Do you sell Region 1 DVD?

No, we only sell Region 2 DVD.

How can I pay for an order?

There are various ways to pay for an order, Credit or Debit Card, Cheque, Gift Certificate or via phone. You can also pay via Paypal. Please choose the appropriate method on the checkout page.

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