UK Anime Store
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Home :: Delivery Details

Delivery Details

Please note we do not carry books in stock. They are ordered in regularly with our American suppliers. If there is an issue we will contact and update you accordingly.

While we carry a small bit of merchandise in stock, majority of items need to be imported from America. If there is a particular item you wish to know if is in stock, please contact us.

If goods are in stock we normally ship inside 5 working days (not including weekends). If part of your order is out of stock, we will ship the part that is in and back order out of stocks.

The following is a guide to expected delays for out of stock items.

For out of stock UK items - 7 to 10 days
For out of stock USA or European imports - 3 to 4 weeks
For out of stock Japanese imports - 8 to 12 weeks

PLEASE always allow 28 days prior to chasing. Having to investigate 3 day old orders takes up valuable time better spent on shipping your goods.

We have no control over publishers print runs or manufacturers production schedules. The very nature of some of the hard to obtain items in which we deal can mean delays.

Your order will remain 'live' in our system until:
1) We ship
2) You cancel
3) We cancel if manufacturer advise item out of production

OVERSEAS CUSTOMERS: We ship overseas under a bulk collection contract twice a week.

Postage & Packing Rates

- All items ordered from Anime-On-Line are sent Insured.
- Postage will be added automatically if ordering on-line.

The table below gives you a guide to our basic postage rates, some items are post FREE (small items & DVD's) and some heavier items have higher postage (Art Books). When you add an item to your basket, you will see the postage added automatically.

UK £1 per item
Europe (inc. Eire) £2 per item
Australasia, Japan, New Zealand £5 per item
Rest Of The World £4 per item
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